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TOGOTRANSFER USER AGREEMENT

Version 2.0 — Publication Version
Effective Date: 1 October 2026

This User Agreement (the “Agreement” or the “Terms”) governs the use of the ToGoTransfer.com platform, mobile applications and related online services (collectively, the “Service” or the “Platform”) and defines the relationship between To Go Transfer FZ LLC (License No. 19520/2025, registered address: P.O. Box 4422, UAE, Fujairah – Twin Towers, Fujairah Creative City – Media Free Zone, email: info@togotransfer.com, hereinafter the “Company”) and the User (the “User” or “Passenger”) using the Platform to submit requests for transportation services, receive offers from authorized Carriers, select and book transfers and other services provided by drivers or carriers (the “Carriers”) registered on the Platform.

The Platform is an online information and communication service intended for searching, comparing, booking and paying for passenger transfers, vehicle rental with a driver and other transportation services.

The Company is not a carrier, agent, intermediary or provider of transportation services.

The Platform does not manage, organize or perform transportation services, set prices, select drivers, or interfere with the commercial or operational decisions of Carriers.

ToGoTransfer acts exclusively as a technological online marketplace connecting independent transportation service providers (Carriers) with purchasers of such services (Passengers).

The Platform does not act even as an intermediary and, in particular, is not a seller or provider of transportation services.

All responsibility for the performance of Transport Contracts rests with the Carriers and Users who enter into such contracts directly through the Platform.

By using the Service, the User confirms that the User has carefully read this Agreement, understands its contents and accepts all of its terms in full and without reservation. Disagreement with any provision of this Agreement means that the User may not use the Platform.

The Company may amend, supplement or delete provisions of this Agreement and may modify the functionality of the Platform at any time at its own discretion.

Continued use of the Platform after changes have been made constitutes the User’s acceptance of the new version of the Agreement. Changes shall not apply to previously completed bookings and payments unless expressly stated otherwise. The current version is always published on the Company’s official website.

This User Agreement governs access to the ToGoTransfer marketplace, the togotransfer.com website, mobile applications and related digital services, and the manner in which they are used.

This Agreement is concluded electronically. By registering an account, accepting these Terms electronically, selecting the relevant consent checkbox, placing an Order, making a payment or otherwise using the Platform after access has been provided, the User confirms that the User has read, understood and accepted this Agreement to the extent permitted by applicable law.

1. COMPANY AND REGIONAL OPERATING STRUCTURE

1.1. Platform Owner and Legal Status of the Company

To Go Transfer FZ LLC, License No. 19520/2025, Fujairah Creative City — Media Free Zone, P.O. Box 4422, Fujairah, United Arab Emirates, email: info@togotransfer.com (“ToGoTransfer”, the “Company” or the “Platform Owner”) is the owner and operator of the ToGoTransfer international technology-based online platform and marketplace.

The Company does not provide transportation or payment services and does not enter into Transport Contracts on behalf of Users.

All contractual relationships relating to transportation arise directly between the User and the Carrier.

For the purposes of accepting payments from Users and processing and distributing payments to Carriers, the Company uses exclusively accredited international or regional Payment Providers.

1.2. ToGoTransfer Platform

“Platform” means the ToGoTransfer.com website, its subdomains, mobile applications, APIs, software, databases, communication tools, payment-related integrations and other digital infrastructure provided under the ToGoTransfer brand.

The ToGoTransfer.com Platform constitutes digital technological infrastructure enabling interaction between independent Carriers and Users (Passengers).

The functionality of the Platform includes:

— receiving and processing requests for transportation services;
— exchange of offers between Users and Carriers;
— booking and payment for trips;
— technical support, dispute administration, quality control and compliance with safety and accessibility standards.

The Platform does not provide transportation services and only provides the technical and communication environment for Users and Carriers to enter into such arrangements.

1.3. Regional Service Partners

ToGoTransfer may appoint Regional Service Partners to perform certain operational and administrative functions, customer support functions, Carrier support, business development and payment platform administration in specific geographic regions.

1.4. VISTARIDE SL

For certain territories comprising the European Union, the United Kingdom, the United States of America, Canada and Switzerland, ToGoTransfer has appointed:

VISTARIDE SL
NIF/CIF: B88827134
Avenida de las Naciones, 30, Bloque 1, Escalera E, Planta 6, Puerta 1
03540 Alicante, Spain
(“VISTARIDE” or the “Regional Service Partner”)

to perform certain regional operational and administrative functions pursuant to a separate Service Partnership Agreement between ToGoTransfer and VISTARIDE.

1.5. Role of VISTARIDE

Within its designated coverage region, VISTARIDE may perform, within the authority delegated by ToGoTransfer:

  • regional customer support;
  • User support;
  • Carrier support;
  • operational coordination;
  • complaint and incident coordination;
  • administrative services;
  • Carrier registration and onboarding support;
  • business development and approved marketing activities;
  • communications with Users and Carriers;
  • administration of the relevant payment platform configuration;
  • coordination of Split Payment and payout functionality through Payment Partners;
  • other functions expressly delegated by ToGoTransfer.

1.6. No Carrier Status

VISTARIDE does not become a Carrier, Driver, transportation service provider, purchaser or reseller of transportation services solely by virtue of its status as a Regional Service Partner.

1.7. No Change to the Transport Contract

The appointment of VISTARIDE does not change the legal nature of the Transport Contract.

The Transport Contract is entered into directly between the User and the Carrier.

1.8. Regional Authority

VISTARIDE may interact with Users and Carriers and perform regional operational functions on behalf of ToGoTransfer only within the authority delegated to it.

VISTARIDE has no authority to:

  • provide transportation services on behalf of ToGoTransfer;
  • bind ToGoTransfer to obligations beyond its delegated authority;
  • modify the commercial model of the Platform;
  • independently enter into Transport Contracts on behalf of ToGoTransfer;
  • represent itself as the owner of the ToGoTransfer Platform;
  • receive User funds into its corporate bank account on behalf of ToGoTransfer, except where expressly agreed and legally permitted under a separate arrangement.

2. DEFINITIONS

For the purposes of these Terms:

2.1. “User” or “Passenger”

A natural or legal person requesting or purchasing transportation services through the Platform.

2.2. “Carrier”

An independent provider of transportation services, including a licensed transportation company, individual entrepreneur, driver or other legally authorized service provider registered on the Platform.

2.3. “Driver”

A natural person actually performing transportation services for a Carrier.

2.4. “Request”

A User’s request for transportation services submitted through the Platform.

2.5. “Offer”

A Carrier’s offer submitted in response to a Request, including the price, vehicle, service conditions and other relevant information.

2.6. “Booking”

A Request in respect of which the User has accepted a Carrier’s Offer through the Platform.

2.7. “Transport Contract”

A contract for the provision of transportation services entered into directly between the User and the Carrier following the User’s acceptance of the Carrier’s Offer.

2.8. “Payment Partner”

A bank, payment institution, electronic money institution, payment service provider, acquirer, processing organization or other regulated or authorized payment service provider engaged or approved to accept, process, route, allocate, split payments, settle, refund, process chargebacks or make payouts.

2.9. “Regional Service Partner”

An entity appointed by ToGoTransfer under a separate agreement to perform certain operational, customer support, administrative or payment platform administration functions within a designated coverage region.

2.10. “Covered Region”

The territory in which a Regional Service Partner is appointed.

For VISTARIDE, the Covered Region includes, subject to applicable laws, regulatory restrictions, payment infrastructure and actual service availability:

  • the European Union;
  • the United Kingdom;
  • the United States of America;
  • Canada;
  • Switzerland.

2.11. “Platform”

The ToGoTransfer.com website, mobile applications, software, APIs, databases, communication systems and related digital infrastructure.

3. NATURE OF THE TOGOTRANSFER MARKETPLACE

3.1. Independent Marketplace

ToGoTransfer operates a technology-based marketplace enabling Users and independent transportation service providers to interact, exchange Requests and Offers, enter into Transport Contracts and use supported payment functionality.

3.2. ToGoTransfer Does Not Provide Transportation Services

ToGoTransfer does not itself provide transportation services.

ToGoTransfer does not own, lease, operate or control the vehicles used by Carriers and does not employ or manage Drivers unless expressly provided for in a separate written agreement.

3.3. Independent Carrier

The Carrier independently decides whether to respond to a Request and whether to enter into a Transport Contract with the User.

3.4. Carrier Determines the Offer

The Carrier independently determines, taking into account applicable law and the User’s Request:

  • the Offer price;
  • the vehicle;
  • the Driver;
  • availability;
  • the route and manner of performing the service;
  • service conditions;
  • permitted additional charges;
  • whether to accept or reject the Request.

3.5. User Choice

The User independently decides whether to accept a Carrier’s Offer.

ToGoTransfer does not guarantee the selection of any particular Carrier or Offer.

3.6. Direct Contract Between User and Carrier

The Transport Contract is entered into directly between the User and the Carrier.

The Carrier bears sole responsibility for performing the transportation services in accordance with the Transport Contract.

3.7. Regional Service Partner Does Not Become a Carrier

The participation of a Regional Service Partner, including VISTARIDE, does not make such partner a Carrier or provider of transportation services.

4. PLATFORM SERVICES

ToGoTransfer may provide:

a. access to User Requests;
b. functionality for receiving and submitting Offers;
c. booking and order management tools;
d. communication and messaging functionality;
e. mobile applications and software;
f. location and status functionality;
g. payment technology connected with Payment Partners;
h. booking and transaction records;
i. customer support functionality;
j. complaint and dispute administration;
k. ratings and reviews;
l. fraud prevention and security tools;
m. KYC/KYB and compliance controls;
n. technical and operational support;
o. other marketplace services that may be introduced by ToGoTransfer from time to time.

ToGoTransfer may modify, suspend or discontinue individual Platform functions where reasonably necessary for technical, commercial, regulatory, security or operational reasons.

5. REQUEST AND OFFER PROCESS

5.1. User Request

The User may submit a Request containing:

  • pickup location;
  • destination;
  • date and time;
  • number of passengers;
  • luggage requirements;
  • vehicle requirements;
  • child seat requirements;
  • special requirements;
  • flight, train or arrival time information;
  • other information relevant to the transportation service.

5.2. Carrier Response

The Carrier independently decides whether to respond to a Request.

5.3. Information in the Offer

The Carrier is responsible for ensuring the accuracy and completeness of the information contained in the Offer regarding:

  • price;
  • vehicle;
  • Driver, where applicable;
  • service conditions;
  • additional charges;
  • restrictions or special conditions.

5.4. Offer Integrity Checks

ToGoTransfer may use automated or manual mechanisms to identify obvious technical errors, fraudulent information, abuse or other risks.

Such mechanisms are intended to protect the integrity and security of the Platform and do not constitute determination of the Carrier’s commercial price.

5.5. Acceptance

The Transport Contract is entered into after the User accepts the Carrier’s Offer through the Platform, subject to successful payment or satisfaction of other applicable confirmation requirements.

The Carrier bears sole responsibility for performing transportation services under the Transport Contract and shall independently ensure the issuance of receipts, invoices and payment confirmations in accordance with the laws of its country of registration and the country in which the transportation services are provided.

6. USER OBLIGATIONS

The User shall:

a. provide accurate and complete information;
b. provide accurate information regarding the pickup and destination locations;
c. state the correct number of passengers and amount of luggage;
d. provide relevant flight or train information where required;
e. comply with applicable laws and safety requirements;
f. comply with the terms of the Booking;
g. use the Platform in good faith;
h. not interfere with the operation of the Platform;
i. not circumvent the Platform’s payment or commercial mechanisms;
j. not provide false or misleading information.

The User is responsible for ensuring that all information provided to the Platform remains current and accurate.

7. PAYMENT PROCESSING

7.1. Payment Partners

User payments may be accepted, processed, routed, allocated, split, settled, refunded or otherwise processed through one or more Payment Partners.

7.2. Regulated Payment Infrastructure

Where a Payment Partner is used, payment processing and payment-related functions are performed through the infrastructure and within the permissions of the relevant Payment Partner, subject to its terms, supported jurisdictions and applicable law.

7.3. Payment Platform Administration

Within the Covered Region, the relevant payment platform configuration may be registered, administered or technically managed by the Company or a Regional Service Partner, where permitted by the relevant Payment Partner and applicable law.

7.4. User Funds Not Routed Through the Company’s or Regional Service Partner’s Bank Account

User funds intended for transactions processed by the relevant Payment Partner are not intended to be credited to or held in the corporate bank account of the Company or the Regional Service Partner solely because the Regional Service Partner performs Regional Service Partner functions.

7.5. No Obligation to Make Direct Bank Payouts

ToGoTransfer is not required to make direct bank transfers from its corporate bank account to a Carrier in respect of amounts processed through a Payment Partner.

7.6. Payment Availability

Payment methods and payment processing may depend on:

  • the User’s location;
  • the Carrier’s location;
  • country;
  • currency;
  • Payment Partner availability;
  • KYC/KYB;
  • AML and sanctions requirements;
  • banking infrastructure;
  • local law;
  • transaction risk;
  • account status.

7.7. Payment Partner Requirements

The User may be required to provide information or accept additional terms of the relevant Payment Partner.

8. PRICE AND PAYMENT

8.1. Offer Price

The Booking price corresponds to the price stated in the accepted Carrier’s Offer, including any additional charges expressly permitted by these Terms and the Booking terms.

8.2. No Hidden Charges

The Carrier shall not impose hidden or unauthorized charges.

8.3. Additional Charges

Additional charges may apply only where they:

a. are permitted by the Booking or applicable Platform rules;
b. are reasonably related to the transportation service;
c. are clearly communicated to the User;
d. are accepted by the User where such acceptance is required.

8.4. Currency

Payment may be made in a currency supported by the relevant Payment Partner.

Currency conversion may be performed by the Payment Partner, bank or card issuer at the applicable exchange rate and subject to applicable fees.

Accordingly, the final amount charged may differ from the indicative currency conversion displayed to the User.

8.5. Taxes and Local Charges

Taxes, duties, tourist charges, passenger charges or other mandatory payments applicable to the User may be included in the Booking price or stated separately where required by applicable law.

9. SETTLEMENT WITH THE CARRIER

9.1. Payment Allocation

Where technically supported, the Payment Partner may automatically allocate or split transaction amounts between the relevant parties in accordance with the applicable payment structure.

9.2. Carrier Settlement

The Carrier settlement amount may be determined after taking into account, where applicable:

  • the Order Price;
  • permitted additional amounts;
  • Platform/marketplace fees payable by the Carrier;
  • refunds;
  • chargebacks;
  • cancellations;
  • adjustments;
  • other amounts properly attributable to the relevant transaction.

9.3. Settlement Timing

Settlement and payout timing may depend on:

  • completion of the Booking;
  • cancellation rules;
  • refunds;
  • complaints;
  • chargebacks;
  • KYC/KYB;
  • Payment Partner processing;
  • banking days;
  • compliance reviews;
  • reserves or risk-management mechanisms.

9.4. No Universal Payout Guarantee

ToGoTransfer does not guarantee that a particular payout method, bank, currency or payout destination will be available in all jurisdictions or on a permanent basis.

10. USER CANCELLATION

10.1. General Rule

The cancellation terms applicable to a Booking are determined by the terms displayed to the User at the time of Booking, together with the applicable Refund & Cancellation Policy of the Platform.

10.2. Free Cancellation

Where the Booking provides for free cancellation, the User may cancel the Booking provided that more than 24 (twenty-four) hours remain before the scheduled vehicle pickup time, in which case 100% of the Order Price shall be refunded.

The refund shall be made to the same Payment Instrument.

10.3. Late Cancellation

If a cancellation request is submitted less than 24 (twenty-four) hours before the agreed vehicle pickup time, no refund shall be made. Such cancellation shall be classified as a Late Cancel and shall result in retention of 100% of the Order Price.

10.4. Special Circumstances

Where permitted by applicable law and Platform rules, cancellation requests arising from serious circumstances, such as accidents, natural disasters or other exceptional circumstances, may be reviewed individually and must be supported by documentary evidence.

10.5. Refunds

Refunds shall be processed through the Payment Partner to the original payment method unless another lawful method is available.

The timing of the refund and any applicable refund fee depend on the Payment Partner and the User’s financial institution.

10.6. Material Changes to Trip Conditions

Changes to key Booking parameters, including pickup time, route, vehicle class, number of passengers and similar material parameters, shall be treated as cancellation initiated by the User.

Any refund in such case shall be made in accordance with the Platform’s Refund & Cancellation Policy and this Agreement.

10.7. Booking Changes

Any changes to Transfer parameters are permitted only by mutual agreement of the parties through the Platform’s private chat and exclusively before the trip begins.

10.8. Special Cases

In the event of illness, an accident, natural disaster or other legitimate circumstances, the User’s request for cancellation and refund shall be reviewed individually.

For this purpose, the User must submit a request with supporting documents to: support@togotransfer.com.

11. CARRIER CANCELLATION

If the Carrier cancels an accepted Booking or fails to perform the agreed transportation service, the User may, depending on the circumstances and applicable rules:

  • receive a full refund;
  • accept an alternative Carrier.

The Carrier may be subject to adjustments, cancellation consequences, rating consequences or other measures in accordance with the Carrier Agreement and the applicable Refund & Cancellation Policy of the Platform.

12. USER NO-SHOW

The User may be deemed a No-Show if the User does not arrive at the agreed meeting point within the applicable free waiting period.

In the event of a Passenger No-Show within the mandatory free waiting period:

  • urgent trips — 15 minutes;
  • within a city — 30 minutes;
  • railway or bus station — 45 minutes from the arrival of the relevant service;
  • airport/port — 90 minutes from the arrival of the relevant flight or vessel;

the cost of the Transfer shall be retained in full (100%) and no refund shall be made to the User.

The User may also be deemed a No-Show if the User or any passenger in the group behaves aggressively or is under the influence of alcohol or medication and violates the safety rules applicable to commercial passenger transportation, or smokes in the vehicle without the Driver’s permission.

13. CARRIER NO-SHOW OR FAILURE TO PERFORM THE SERVICE

If the Carrier fails to appear, materially fails to perform the accepted service, or without lawful grounds provides a service materially different from the agreed service, the User must immediately contact the Platform support service or regional support service.

The User may be required to provide reasonable evidence, including:

  • photographs;
  • video;
  • geolocation data;
  • screenshots of messages and telephone calls;
  • communication records;
  • receipts;
  • other evidence that may reasonably be requested.

If the Carrier’s violation is established, the User may be entitled to a refund or another remedy in accordance with the applicable Booking terms and mandatory law.

If the Carrier does not arrive within the mandatory waiting period, the User shall receive a 100% refund of the Order Price.

To substantiate a Carrier No-Show, the User must provide evidence, including geotagged photographs, photographs/videos from the meeting point, screenshots of telephone calls and messages, receipts or other relevant evidence, within 3 (three) hours from the agreed start of the trip.

Such evidence must be retained for at least 3 (three) months.

14. WAITING TIME AND DELAYS

The applicable free waiting period shall be specified in the Booking or the relevant Platform rules.

The free waiting periods are:

  • urgent trips — 15 minutes;
  • within a city — 30 minutes;
  • railway or bus station — 45 minutes from the arrival of the relevant service;
  • airport/port — 90 minutes from the arrival of the relevant flight or vessel;

the cost of the Transfer shall be retained in full (100%) and no refund shall be made to the User.

If the Booking contains a flight or train number, the Carrier may reasonably monitor the relevant arrival information where technically possible.

An additional waiting fee may be charged only where provided for by the Booking, Platform rules and applicable law.

15. COMMUNICATION WITH THE CARRIER

The Platform may provide a secure chat for communication between the User and the Carrier, which becomes available 24 hours before the start of the Transport Contract.

The User must not use information obtained through the Platform for:

  • circumventing the Platform;
  • intentionally moving a Booking outside the Platform;
  • avoiding applicable Platform fees;
  • inducing a Carrier to accept unauthorized payment methods.

16. PROHIBITION OF PLATFORM CIRCUMVENTION AND OFF-PLATFORM PAYMENT

The User must not intentionally circumvent the Platform by:

a. cancelling a Booking on the Platform for the purpose of paying the Carrier directly;

b. requesting that the Carrier accept payment outside the approved payment process;

c. concealing a Booking made through the Platform;

d. using contact information of the User or Carrier obtained through the Platform for the purpose of intentionally circumventing Platform mechanisms.

This restriction does not prohibit existing good-faith independent relationships that existed between the parties before the relevant interaction through the Platform and are not used to circumvent an existing Booking.

17. USER ACCOUNT

The User is responsible for:

  • the security of account credentials;
  • preventing unauthorized access;
  • providing accurate registration information;
  • notifying the support service of suspected unauthorized access;
  • updating account information where necessary.

Actions performed through an authenticated User account may be treated as actions of the User, subject to applicable law and evidence to the contrary.

18. KYC, AML, FRAUD AND SECURITY

ToGoTransfer, its Regional Service Partners and/or Payment Partners may apply reasonable measures for:

  • fraud prevention;
  • identity verification;
  • verification of transaction information;
  • AML compliance;
  • sanctions screening;
  • prevention of payment abuse;
  • protection of the Platform;
  • compliance with legal and regulatory requirements.

A Booking, payment or User account may be temporarily restricted where reasonably necessary for compliance purposes, fraud prevention, security or fulfillment of regulatory requirements.

19. ACCEPTABLE USE

The User must not:

a. violate applicable law;

b. provide false or misleading information;

c. create fraudulent Bookings;

d. manipulate ratings or reviews;

e. use bots or automated tools to abuse the Platform;

f. perform unauthorized collection of Platform data;

g. introduce malicious or maliciously modified software;

h. attempt to obtain unauthorized access to Platform systems;

i. interfere with the operation of the Platform;

j. use the Platform for unlawful activities;

k. engage in unlawful discrimination against Carriers or other Users;

l. request unauthorized payment outside the Platform.

ToGoTransfer may restrict or terminate access of any User or Carrier where necessary to protect the Platform, Users, Carriers or third parties.

20. REVIEWS AND RATINGS

After completion of a Booking, the User may be invited to provide a rating or review.

Reviews must be truthful and based on the User’s actual experience.

ToGoTransfer may remove or restrict the distribution of reviews that:

  • are fraudulent;
  • contain abusive language;
  • are unlawful;
  • are discriminatory;
  • are defamatory;
  • are irrelevant to the subject being reviewed;
  • have been created through manipulation;
  • otherwise violate Platform rules.

Ratings are provided for informational purposes and do not constitute a guarantee of the quality of future services.

21. CHILDREN, ANIMALS, ACCESSIBILITY AND SPECIAL TRANSPORT RULES

21.1. Children

  • Transfer services are available only to persons who have reached the age required by the law of the relevant jurisdiction (usually 18 years of age).
  • Children and minors may travel only when accompanied by adults or with the written consent of their parents or legal guardians.
  • The need for a child seat and other special requirements must be stated when submitting the Request.
  • The Carrier may refuse the trip where the appropriate safety measures for a child are not available.
  • If a child seat is required by law or by the Booking but was not specified in the Request, the Carrier may refuse the trip; the applicable cancellation and retention rules shall apply.

21.2. Animals

  • Transportation of animals, including cats, dogs and assistance animals, is permitted only in an appropriate transport carrier and subject to prior agreement with the Carrier.
  • The User must specify in the Request the type or breed of the animal, the dimensions of the transport carrier and other relevant conditions.
  • Assistance animals for persons with disabilities shall be accepted free of charge and without restrictions unless otherwise provided by local law.
  • The User must comply with all applicable animal transportation requirements, including the use of a carrier, leash and veterinary documents where required.

21.3. The User Must Provide Accurate Information Regarding:

  • children;
  • the need for child seats;
  • passengers with reduced mobility;
  • the need for wheelchair transportation;
  • service animals;
  • other material accessibility or safety requirements.

Carriers are responsible for compliance with mandatory local requirements concerning accessibility, child safety and passenger safety.

22. NON-DISCRIMINATION

Users must not impose unlawful discriminatory requirements based on characteristics protected by applicable law, including, where prohibited by law:

  • race;
  • nationality;
  • ethnic origin;
  • religion;
  • sex;
  • disability;
  • sexual orientation;
  • other characteristics protected by law.

23. PERSONAL DATA AND PRIVACY

23.1. Data Processing

ToGoTransfer processes personal data in accordance with its Privacy Policy and applicable data protection legislation.

23.2. Regional Processing

Depending on the User’s location and the services used, personal data may be processed or transferred to:

  • ToGoTransfer;
  • VISTARIDE, where applicable, as the Regional Service Partner;
  • Carriers;
  • Payment Partners;
  • identity verification service providers;
  • fraud prevention service providers;
  • IT and cloud service providers;
  • regulatory and governmental authorities where required by law.

23.3. Regional Service Partner

A Regional Service Partner performs regional operational or support functions and may process personal data only to the extent necessary to perform such functions and in accordance with applicable data protection requirements and its contractual relationship with ToGoTransfer.

23.4. Payment Providers

Payment Partners may independently process payment and transaction information in accordance with their own privacy policies and regulatory obligations.

23.5. International Transfers

Where personal data is transferred internationally, applicable data protection requirements and legally recognized data transfer mechanisms shall apply.

23.6. User Rights

Subject to applicable law, the User may have rights to:

  • access;
  • rectification;
  • deletion;
  • restriction of processing;
  • objection;
  • data portability;
  • withdrawal of consent where processing is based on consent.

Requests may be submitted to:

info@togotransfer.com

24. INTELLECTUAL PROPERTY

All intellectual property rights in:

  • the ToGoTransfer Platform;
  • software;
  • databases;
  • the ToGoTransfer trademark;
  • logos;
  • design;
  • interfaces;
  • texts;
  • graphics;
  • content;
  • technology

belong to To Go Transfer FZ LLC or its licensors.

The User receives only the limited right necessary to use the Platform in accordance with these Terms.

The User may not:

  • copy the Platform;
  • reverse engineer the Platform, except where permitted by mandatory law;
  • reproduce proprietary interfaces;
  • perform unauthorized collection of Platform data;
  • improperly use ToGoTransfer trademarks;
  • create a competing service using protected Platform materials.

25. THIRD-PARTY SERVICES

The Platform may integrate with third-party services, including:

  • payment providers;
  • banks;
  • identity verification services;
  • mapping services;
  • communication services;
  • fraud prevention services;
  • analytics services;
  • cloud infrastructure.

Third-party services may be governed by separate terms and may be subject to their availability.

ToGoTransfer shall not be liable for matters solely under the control of a third-party service provider, except where such liability cannot legally be excluded.

26. PLATFORM AVAILABILITY

The Platform is provided on an “as is” and “as available” basis to the maximum extent permitted by law.

ToGoTransfer does not guarantee:

  • uninterrupted access;
  • absence of technical errors;
  • continuous availability of every Platform function;
  • availability of any particular Carrier;
  • availability of any particular Payment Partner;
  • availability of any particular payment method;
  • availability of payouts in all countries.

Temporary suspension of the Platform may occur due to:

  • maintenance;
  • technical failures;
  • security incidents;
  • payment system failures;
  • regulatory requirements;
  • force majeure events;
  • failures of third-party infrastructure.

27. TOGOTRANSFER LIABILITY

ToGoTransfer shall not be liable for transportation services actually provided by an independent Carrier, including, subject to mandatory law:

  • delays;
  • cancellations;
  • Driver conduct;
  • vehicle condition;
  • performance of the route;
  • passenger safety during transportation;
  • loss of or damage to property caused by the Carrier;
  • violations of transportation laws by the Carrier.

The Carrier remains responsible for the Transport Contract and transportation services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

28. LIABILITY OF REGIONAL SERVICE PARTNERS

A Regional Service Partner shall be responsible for its own acts and omissions in performing functions expressly delegated to it.

A Regional Service Partner does not assume responsibility for:

  • actual transportation services provided by independent Carriers;
  • Driver conduct;
  • operation of vehicles;
  • Carrier licenses;
  • Carrier insurance;
  • Carrier compliance with transportation laws,

except where such liability arises from the Regional Service Partner’s own legally attributable acts or omissions or under mandatory applicable law.

29. USER INDEMNIFICATION

To the maximum extent permitted by applicable law, the User shall be responsible for losses directly caused by:

  • a material breach of these Terms;
  • unlawful use of the Platform;
  • fraud;
  • intentional wrongful acts;
  • infringement of third-party rights;
  • unauthorized use of the Platform.

Nothing in this section limits mandatory consumer rights.

30. FORCE MAJEURE

Neither ToGoTransfer nor a Regional Service Partner shall be liable for failure or delay in performing obligations caused by circumstances beyond reasonable control, including:

  • war;
  • terrorism;
  • natural disasters;
  • epidemics;
  • governmental restrictions;
  • border closures;
  • strikes;
  • infrastructure failures;
  • major telecommunications failures;
  • payment system failures;
  • cyber incidents beyond reasonable control;
  • sanctions or regulatory restrictions.

Mandatory User rights provided by applicable law remain unaffected.

31. COUNTRY-SPECIFIC REQUIREMENTS

Transportation services are governed by the laws of the country or territory in which the transportation service is performed.

The availability of Platform functions, Carriers, payment methods and transportation services may vary between jurisdictions.

Nothing in these Terms grants a Carrier the right to provide transportation services in a jurisdiction where the Carrier does not hold the necessary permits or authorizations.

32. RESTRICTED TERRITORIES

The Platform may restrict or prohibit transactions in countries or territories subject to:

  • applicable sanctions;
  • export control restrictions;
  • payment provider restrictions;
  • AML restrictions;
  • the ToGoTransfer Sanctions Policy;
  • other legal or regulatory restrictions.

The Sanctions Policy currently applicable forms part of the Platform rules.

33. CONSUMER PROTECTION

Nothing in these Terms is intended to exclude or limit mandatory consumer rights.

If the User is a consumer and mandatory consumer protection legislation applies, such legislation shall prevail over any conflicting provision of these Terms to the extent required by law.

This may include mandatory rights relating to:

  • refunds;
  • cancellation;
  • liability;
  • jurisdiction;
  • dispute resolution;
  • information requirements;
  • unfair contractual terms.

34. GOVERNING LAW

These Terms and the contractual relationship between the User and ToGoTransfer shall be governed by the laws of the United Arab Emirates to the extent permitted by mandatory applicable law.

Mandatory provisions of the law of the User’s country of residence or the country in which the transportation service is performed may apply where they cannot lawfully be excluded.

35. DISPUTE RESOLUTION

35.1. Consumer Users

Nothing in these Terms prevents a consumer from exercising mandatory rights to bring a claim before a competent court or other competent authority where such right is provided by applicable law.

35.2. Non-Consumer Users

To the extent permitted by applicable law, disputes between ToGoTransfer and a User who is not a consumer arising out of or in connection with these Terms shall first be addressed through good-faith negotiations.

If the dispute is not resolved, it shall be finally resolved by arbitration in accordance with the rules of the Dubai International Arbitration Centre (DIAC).

The seat of arbitration shall be Dubai, United Arab Emirates.

The language of the arbitration shall be English.

36. REGIONAL SUPPORT

If a User is located within the Covered Region of a Regional Service Partner, operational support may be provided by the relevant Regional Service Partner.

For Users located within the Covered Region, the Regional Service Partner may provide regional support and coordination on behalf of ToGoTransfer within the authority delegated to it.

The official contractual relationships relating to the use of the ToGoTransfer Platform remain governed by these Terms.

37. NOTICES AND COMMUNICATION

Notices may be delivered through:

  • the User account;
  • Platform notifications;
  • the registered email address;
  • in-app messages;
  • other electronic means of communication associated with the User account.

The User is responsible for keeping their contact information current.

38. ASSIGNMENT OF RIGHTS AND OBLIGATIONS

ToGoTransfer may transfer or assign its rights and obligations under these Terms to:

  • an affiliate;
  • a successor;
  • a purchaser of the Platform or relevant business;
  • another legal entity in connection with a corporate restructuring or transfer of the Platform,

subject to applicable law.

The User may not transfer or assign their rights or obligations without the prior written consent of ToGoTransfer, except where mandatory law provides otherwise.

39. NO AGENCY OR PARTNERSHIP

These Terms do not create:

  • a partnership;
  • a joint venture;
  • an employment relationship;
  • a franchise;
  • a fiduciary relationship;
  • a commercial agency

between the User and ToGoTransfer or between the User and a Regional Service Partner.

A Regional Service Partner acts only within the authority expressly delegated to it.

40. ELECTRONIC RECORDS

The parties agree that electronic records created by the Platform may be used as evidence of:

  • Requests;
  • Offers;
  • acceptances;
  • Bookings;
  • communications;
  • cancellations;
  • payment information;
  • status changes;
  • ratings;
  • transaction history.

This provision does not limit mandatory rules of evidence.

41. CHANGES TO THE TERMS

ToGoTransfer may amend these Terms, Platform rules, policies and related documents.

Material changes will generally be communicated through the Platform, the User account and/or the registered email address before they become applicable to future transactions, where required by applicable law.

Unless mandatory law requires otherwise, amendments shall not retroactively modify Transport Contracts that have already been entered into.

Continued use of the Platform after the effective date of an amended version constitutes acceptance of that version to the extent permitted by law.

42. POLICIES INCORPORATED BY REFERENCE

The following documents may form part of the contractual framework applicable to the User:

  • Refund & Cancellation Policy;
  • Privacy Policy;
  • Personal Data Processing Consent;
  • KYC/AML Policy;
  • Cookie Policy;
  • Sanctions Policy.

If mandatory law conflicts with a Platform policy, mandatory law shall prevail.

43. SEVERABILITY

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

The invalid provision shall, where legally possible, be replaced by a valid provision that most closely reflects the original commercial purpose.

44. NO WAIVER

Any failure or delay by ToGoTransfer in exercising any contractual right shall not constitute a waiver of that right.

45. ENTIRE AGREEMENT

These Terms, together with the documents expressly incorporated by reference, constitute the agreement between the User and ToGoTransfer concerning the use of the Platform.

The Transport Contract between the Passenger and the Carrier is a separate agreement from these Terms.

46. THIRD-PARTY RIGHTS

Unless expressly provided otherwise or required by mandatory law, no person other than the parties to the relevant agreement shall have the right to enforce these Terms.

The separate appointment of a Regional Service Partner does not make such Regional Service Partner a party to the Transport Contract.

47. LANGUAGE

The official contractual language of these Terms is English.

Translations may be provided for convenience and operational purposes.

In the event of any discrepancy between the English version and a translation, the English version shall prevail to the extent permitted by applicable law.

48. ELECTRONIC ACCEPTANCE

By registering, selecting the consent checkbox, making a Booking, making a payment or otherwise using the Platform, the User confirms that:

  • the User has had an opportunity to review these Terms;
  • the User understands the principal rules governing use of the Platform;
  • the User accepts these Terms electronically;
  • electronic acceptance constitutes evidence of the conclusion of the Agreement to the extent permitted by law;
  • electronic records may be stored and used for contractual and legal purposes.

49. CONTACT DETAILS

TO GO TRANSFER FZ LLC

License No.: 19520/2025
TRN: 104934145400001
Fujairah Creative City — Media Free Zone
P.O. Box 4422
Fujairah, United Arab Emirates
Email: info@togotransfer.com
Website: ToGoTransfer.com

Regional Service Partner — VISTARIDE SL

NIF/CIF: B88827134
Avenida de las Naciones, 30, Bloque 1, Escalera E, Planta 6, Puerta 1
03540 Alicante, Spain

VISTARIDE may be used as a contact point for regional operational support within its designated Covered Region and subject to the authority delegated by ToGoTransfer.

APPENDIX 1 — VISTARIDE COVERED REGION

For the purposes of the ToGoTransfer Platform, VISTARIDE SL is appointed as a Regional Service Partner for the following territories:

European Region:

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden

and

  • United Kingdom
  • United States of America
  • Canada
  • Switzerland.

The actual availability of Platform services, payment processing, Carrier registration, payouts and transportation services remains subject to:

  • applicable local law;
  • licensing requirements;
  • regulatory restrictions;
  • sanctions;
  • Payment Partner availability;
  • KYC/KYB approval;
  • banking infrastructure;
  • Carrier compliance with applicable requirements;
  • operational availability.

APPENDIX 2 — PAYMENT STRUCTURE

  • User payments are processed by the relevant Payment Partner of the Platform.
  • Payment Partners may accept, process, route, allocate, split payments, settle, refund, process chargebacks and make payouts.
  • Within the VISTARIDE Covered Region, VISTARIDE may administer or support the relevant Payment Partner platform configuration where permitted by the Payment Partner and applicable law.
  • User funds are not intended to be directly credited to or held in the corporate bank account of VISTARIDE solely in connection with VISTARIDE performing Regional Service Partner functions.
  • ToGoTransfer is not required to make direct bank payouts to Carriers from its corporate bank account where settlement is performed through a Payment Partner.
  • The availability of payments and payouts depends on the relevant Payment Partner, country, currency, KYC/KYB, AML requirements, sanctions screening, banking infrastructure and applicable law.
  • Nothing in these Terms guarantees that any particular payment method or payout destination will remain permanently available.

APPENDIX 3 — IMPORTANT DISTINCTION BETWEEN THE PLATFORM AND THE TRANSPORTATION SERVICE

The User acknowledges that:

  • ToGoTransfer operates a technology-based marketplace.
  • Regional Service Partners, including VISTARIDE where applicable, provide certain regional operational and administrative functions.
  • The Carrier independently provides the transportation service.
  • The Transport Contract is entered into directly between the Passenger and the Carrier.
  • The Carrier is responsible for the legality, safety, quality and performance of the transportation services.
  • ToGoTransfer and its Regional Service Partners do not become providers of transportation services solely by operating or supporting the Platform.
  • Payment processing may be performed through regulated Payment Partners.
  • A Regional Service Partner does not automatically become a party to the Transport Contract.
  • Mandatory laws relating to consumer protection, transportation, payments, personal data protection and other applicable legal requirements remain in force regardless of the contractual structure of the Platform.