TOGOTRANSFER USER AGREEMENT

This Agreement is executed electronically. By ticking the checkbox during registration or when using the Service, you accept these terms; such acceptance is equivalent to signing a written agreement.

Definitions

• Platform/Service — the ToGoTransfer.com website, mobile applications, and related online services.
• User/Passenger — a person placing an order for transportation services.
• Carrier — an independent licensed driver/company registered on the Platform.
• Order — a User request accepted by a Carrier and prepaid via the Platform.
• Carrier's Offer — a Carrier's proposal with price, vehicle description, and conditions.
• No-show — a party's failure to appear at the meeting point without valid reasons within the mandatory free waiting window.
• KYC/AML — "Know Your Customer" and anti-money laundering procedures.
• PEP — politically exposed person.
• Fraud triggers — indicators of fraud (abnormal payments, data mismatches, mass cancellations, etc.).
• Delayed payout — a deferred payment model under which the Company, acting as the Carrier’s Limited Payment Collection Agent, withholds transfer of funds to the Carrier until the payout conditions are met (successful trip completion and absence of an unresolved complaint or chargeback). During that time, the funds are not considered earned revenue of the Carrier.
• Limited payment collection agent — the Company's role to accept payment from Users on behalf of Carriers; payment through the Platform constitutes proper performance of the User's obligation to the Carrier.
• Free waiting — waiting windows without extra charge (see 6.2.3.2 and Appendix A).

I. General Provisions

1. This User Agreement (the "Agreement", "Terms") governs the use of ToGoTransfer.com, the mobile apps and related services (the "Service", "Platform"), and sets out the relationship between To Go Transfer FZ LLC (License No. 19520/2025, registered address: P.O.Box 4422, UAE, Fujairah – Twin Towers, Fujairah Creative City – Media Free Zone, email: info@togotransfer.com) (the "Company") and the User ("User", "Passenger") who uses the Platform and Service under the ToGoTransfer trademark to search and book transfers and other transportation services provided by a driver or carrier registered on the Platform (the "Carrier").
2. The Platform is an information and communications service for searching, booking and paying for passenger transfers, chauffeur-driven car hire, and receiving transport-related information.
3. The Platform is not a carrier, agent or intermediary; it provides a technological, informational and communication online platform enabling interaction between Passengers and independent Carriers.
4. By using the Service, the User confirms that they have read and accept these Terms in full without reservation. If the User disagrees with any provision, the Platform may not be used.
5. The Company may amend, supplement or delete provisions of this Agreement and/or Platform functionality. Continued use after changes indicates the User's consent to the new version. Changes do not apply to previously made bookings and payments unless expressly stated. The current version is published on the website.

II. Description of the Service

1. Description of transport services. The Platform provides technological enablement, technical support, dispute facilitation, and oversight of standards and inclusivity.
2. Company's legal status (payment role clarified). To Go Transfer FZ LLC (UAE, License No. 19520/2025) operates the international Platform. The Company does not provide transportation and does not conclude a carriage contract on behalf of Users. All transportation contracts arise between the User and the Carrier.
   For accepting payments from Users on behalf of Carriers, the Company acts as the Carrier's limited payment collection agent. Payment made by the User via the Platform constitutes proper discharge of the User's obligation to the Carrier; further fund allocation follows these Terms. The Company may cooperate with regional operators for payment intake/processing.
3. Delayed Payout of Funds All payments made by Users via the Platform are collected by the Company (or its authorized payment providers) in the Company’s capacity as the Carrier’s Limited Payment Collection Agent.
   The User’s payment to the Platform is deemed full and final settlement of the User’s payment obligation to the selected Carrier.
   However, the funds are not immediately transferred to the Carrier. Instead, they are subject to a delayed payout: – The payout to the Carrier is only initiated after the trip status is marked as “Trip Completed”; – and no valid complaint, refund claim, dispute or chargeback has been filed within the allowed review window.
   The Platform deducts its service commission (the fee payable by the Carrier for cross-border B2B digital informational services) and then transfers the remaining balance to the Carrier according to these Terms and the License Agreement.
   Until the payout conditions are met and the payout is initiated, such funds are not treated as the Carrier’s received income.
   The Company may suspend or delay payout in cases of an open dispute, suspected fraud, regulatory / compliance review (including KYC/AML or sanctions screening), or other risk signals, until the matter is resolved.
4. Transportation service policy. The User must provide accurate and current information when placing a booking request: exact pickup time and place, number of passengers, vehicle class requirements, and other material parameters.
   Changes to material booking terms (time, route, passenger count, vehicle class) are deemed a cancellation of the original order and require the Driver's consent. If the Driver does not agree, they may decline the transfer. Refund rules are governed by the relevant section of this Agreement.
   The Company may refuse or suspend a booking if there are suspicions of fraud, breach of these Terms, or violation of law.
   The User is responsible for observing traffic rules, law and safety requirements while using transportation services.
5. User representations. The User confirms that they:
   • have read and unconditionally accept this Agreement;
   • by using the Service and paying for the Carrier's services via the Platform, enter into a direct contract with the Carrier, while the Platform only connects the parties;
   • are of legal age and capacity, or have appropriate authorization from a legal representative;
   • provide accurate, complete and current data when booking;
   • are responsible for the truthfulness of information supplied;
   • will use transport services in good faith, without infringing third-party rights or law.
6. Company rights – limitation of liability (limit and carve-outs added). The Company is not liable for:
   • actions or omissions of Carriers, including delays, cancellations, quality, safety, losses, damage to property or health;
   • any damage to the User or third parties due to inaccurate, late or incomplete information; payment failures; software failures or vulnerabilities; loss of access, password or data; termination of this Agreement; inability to use the Service; force majeure (war, epidemics, strikes, technical failures, breakdowns, etc.);
   • technical malfunctions, interruptions or unavailability of the Service;
   • indirect losses, lost profit, loss of data or property damage, even if advised of the possibility;
   • unlawful acts of third parties causing damage to the User;
   • decisions taken by the User based on information from the Platform;
   • relations between the User and the Carrier.
   The User acknowledges their own responsibility to verify the Carrier's license and the vehicle's compliance at the time of service.
   The Company does not guarantee uninterrupted operation and may suspend or discontinue the Platform without notice. In disputes between the User and a Carrier, the Company is not a party. The Company's aggregate liability for all claims shall not exceed the amount paid by the User for the relevant transfer.
   The Company's aggregate liability is limited to the greater of: (i) the amount paid by the User for the relevant transfer; or (ii) USD 500 (or equivalent). Exceptions: this limitation does not apply in cases of willful misconduct, gross negligence, or harm to life/health.
7. Payments and refunds. All payments are made via the Platform at booking or as specified in the order. Prices include all taxes and fees unless stated otherwise. The User must pay in full on time. The Company may use regional operators and international payment gateways. Where required, tax withholdings may increase the payable amount.
   Refunds follow the cancellation and refund rules in this Agreement and on the Platform.
   The Company does not collect, process, or store payment card data; payments are processed by licensed payment operators/financial institutions compliant with PCI DSS/PSD2.
   Currency conversion is performed by the payment provider/bank at their exchange rates/fees at processing time; the final charged amount may differ due to exchange rates and issuer/bank fees.
8. User reviews. Users may leave reviews and ratings about service quality, Drivers, and overall experience. The Company may moderate reviews to ensure community standards and remove inappropriate content. Reviews are used to improve service quality.
9. Disclaimer. Use of transportation services is at the User's own risk. The Company bears no responsibility for any losses, injuries, or damage arising from the use of Carrier services. All claims and disputes regarding service quality must be resolved between the User and the Carrier. The Company is not responsible for damage caused by force majeure (war, epidemics, strikes, technical failures, breakdowns, etc.).
10. Warranty disclaimer and indemnity.
    1. The Company provides the Service "as is" and "as available" and disclaims all warranties, express or implied, including fitness for a particular purpose, merchantability, non-infringement, accuracy, timeliness, completeness, reliability, or uninterrupted access.
    2. The User shall indemnify the Company against losses arising from breach of this Agreement, protection of the Company's interests, or infringement of intellectual property rights.
    3. The Company may seek security/compensation before incurring actual costs where permitted by law.
11. KYC/AML policy (roles and checklist added). All actions in the Personal Account are governed by the Company's KYC/AML policy and internal rules. After registration, the User can place requests, select offers, pay, view order history, and manage settings.
    The Company and Carriers are screened for sanctions and PEPs, and transactions are monitored for fraud triggers. Carriers provide: corporate/registration documents, licenses/permits, vehicle and driver data, UBO/director details, payment details. The Company may temporarily restrict operations/payouts until checks are completed.

III. Privacy Policy

1. Introduction. This Privacy Policy (the "Policy") explains how To Go Transfer FZ LLC collects, uses, stores, protects, and discloses personal data obtained from Platform Users. By using the Platform, the User (Passenger) agrees to this Policy and consents to personal data processing.
2. Definitions. Personal data — any information relating to an identified or identifiable natural person (data subject). Processing — any operation on personal data, including collection, storage, use, transfer, and deletion. GDPR — EU General Data Protection Regulation (Regulation (EU) 2016/679).
3. Lawfulness and legal bases. The Platform processes personal data based on: informed User consent (where required); performance of the Agreement to which the User is party; the Company's legal obligations; the Company's legitimate interests (without overriding User rights); protection of the User's vital interests.
4. Categories of data collected. The Company may collect and process: identification data (full name); contact data (email, phone); login/authentication data; payment data and transaction history; geolocation data (with User consent); device and Platform usage data (IP address, cookies, etc.).
5. Purposes of processing. Personal data are used solely for: providing and supporting services; performing contractual obligations; finance and accounting; security and fraud prevention; informing and supporting Users; marketing communications (with consent); legal compliance.
6. Data disclosure. Personal data may be disclosed to: partners and Carriers (to perform services); financial institutions and payment systems; IT providers; public authorities (where legally required); a new owner in case of reorganization or sale.
   Role clarification: the Company is the controller of User data; the Carrier is a controller of its own data and a joint controller regarding Order performance; payment providers act as independent controllers. Partners must ensure data protection and confidentiality at a level compliant with applicable law.
7. International transfers. When transferring data outside the EEA, the Company ensures GDPR compliance using EU Standard Contractual Clauses; transfer risk assessments; separate User consent where required.
8. Retention. Data are stored no longer than necessary for processing purposes or as required by law. After expiry, data are deleted or anonymized.
9. GDPR data subject rights. The User has the right to: access, rectify, erase, restrict processing, object, data portability, withdraw consent, and lodge a complaint with a supervisory authority.
10. Exercising rights. Requests may be sent to info@togotransfer.com. The Company will respond within statutory deadlines (typically up to 30 days).
11. Security. The Company applies technical, organizational and administrative measures to protect User data and prevent unauthorized access, alteration, disclosure, or destruction.
12. Cookies and tracking. To ensure proper operation, the Platform uses cookies and similar technologies for: site performance, analytics, content/personalization and advertising; saving user settings; collecting anonymized statistics. The User can adjust browser cookie settings; some features may be limited if cookies are disabled.
13. Changes to this Policy. The Company may update this Policy. Updates are posted on the Platform with the effective date. Continued use constitutes acceptance.
14. Contacts. For questions or to exercise rights: info@togotransfer.com

IV. General Legal Terms

1. Copyright. All content and materials on the Platform (texts, graphics, logos, images, videos, software, databases, etc.) are the exclusive property of the Company or its licensors and protected by national and international law. Any reproduction, copying, distribution, publication, modification or use without the Company's written consent is prohibited and may entail liability. The User receives no rights other than those expressly granted herein. All trademarks and logos belong to the Company or its partners. Prohibited: copying, modifying, distributing, or commercial use without consent; decompiling or interfering with code; using the ToGoTransfer logo/brand without permission.
2. Technical support. The Company provides support using the contacts published on the Platform. Support assists with Platform usage and technical issues. The Company does not guarantee uninterrupted operation, including possible delays, interruptions, or temporary unavailability due to reasons beyond the Company's control (internet, force majeure, etc.). The Company is not liable for resulting damage.
3. External links. The Platform may contain links to third-party sites and resources. The Company does not control and is not responsible for their content, privacy policies, or availability. Use is at the User's own risk.
4. Contacting the Company. For matters related to this Agreement, Platform use, technical support, and other legal/operational issues: info@togotransfer.com
5. Entire agreement. This Agreement constitutes the entire agreement between the User and the Company regarding use of the Platform and supersedes all prior agreements. In case of conflict between these Terms and other documents, these Terms prevail unless the Company determines otherwise in writing. The Company may amend the Terms at any time without User consent. Notices are published on the Platform. Continued use implies acceptance.
6. Waiver. Failure, delay, or omission by the Company to act upon a breach does not constitute a waiver of its rights.
7. Severability. If any provision is held invalid by a competent court, the remaining provisions remain in full force.
8. Assignment. The User may not assign or transfer rights/obligations without the Company's written consent. The Company may assign its rights/obligations without prior notice to Users.
9. Governing law and jurisdiction. This Agreement is governed by the laws of the UAE. All disputes are finally resolved by arbitration at DIAC (Dubai International Arbitration Centre), seat Dubai, language English. Consumer clause (EU/UK): if the User is a consumer residing in a jurisdiction with mandatory consumer protection rules, such rules prevail, including the right to bring claims locally to the extent permitted by law.

V. Acceptable Use Policy

1. General. By using the Platform, the User agrees to comply with all applicable laws and these Terms, to use the Platform only for lawful purposes, and not to interfere with the Platform or cause harm to the Company, other Users, or third parties.
2. Prohibited actions. The User shall not: violate laws, including data protection, IP, AML/CFT; post/transmit/store/distribute illegal, threatening, discriminatory, pornographic, offensive or rights-infringing content; distribute malware, viruses, trojans, bots, worms; attempt unauthorized access to Company systems/servers/databases, or interfere with operation; use automated means (bots/scripts) to scrape, bypass limits, generate artificial traffic, etc., without permission; disrupt other users, create fake requests, spam, or commit fraud.
3. User obligations. The User shall: provide accurate and current information at registration and during use; keep credentials confidential and promptly notify the Company of any unauthorized access; follow the Company's rules and instructions for using the Platform.
4. User liability. The User is fully responsible for compliance. In case of violation, the Company may suspend or terminate access without notice and take protective measures, including contacting law enforcement.
5. Access termination. The Company may, at its discretion and without notice, limit/suspend/terminate the User's access in case of violations or harm to the Company/others. Additional rule: off-platform payments are prohibited. Violations may lead to order cancellation, fund retention, and account blocking.

VI. Platform Use Rules

1. Registration, identification, verification. To book services, the User must register, provide current data, consent to personal data processing, and verify contact information. Registration is via form completion, providing personal/contact data, acceptance of this Agreement, and email or phone verification.
   Carriers undergo mandatory verification: licenses, documents, vehicle/driver info per the Company's KYC/AML policy. The User must keep credentials secure and notify support of suspected compromise.
   Carriers must provide: licenses/permits, company/sole-proprietor registration, vehicle/driver data, and payment information. The Company may request additional documents or deny access if data authenticity is doubtful. All actions under a login/password are deemed actions of the relevant User or Carrier.
   Upon changes, Users/Carriers must update their account data. The Company may request additional documents and temporarily limit access/payouts where compliance risks exist.
2. Functionality and rules.
   1. Placing orders. The User places an order with mandatory parameters: route, date/time, number of passengers/bags, and options (vehicle class, child seats, name sign, language, Wi-Fi, etc.). If the meeting point is a railway/bus station, airport or port, the User must provide the flight/train/bus number for the Carrier to track actual arrival and calculate free waiting. If no number is provided, free waiting is calculated from the scheduled meeting time in the Order. For hourly bookings with driver, the minimum duration is 3 hours, and the trip radius is up to 100 km from the meeting point. The Platform notifies Carriers of new requests per filters (region, class, etc.). Carriers submit offers with price validity, car make/model, description and photos. The User selects an offer by price, rating, class, and conditions, and confirms the order by paying. The order is accepted after confirmation and payment. All communication occurs via the Platform's secure chat (with auto-translate), available about 24 hours before pickup.
   2. Payment and Settlement
      1. After selecting a Carrier and entering into a carriage contract via the Platform under these Terms, the User prepays the full price of the service using a payment method provided by the Platform. Payments are processed by licensed payment providers. The Company acts solely as the Carrier’s Limited Payment Collection Agent. The User’s payment to the Platform constitutes proper and complete payment to the Carrier for the booked service.
      2. The Company applies a delayed payout model: transfer of funds to the Carrier is initiated only after (i) the trip has been marked “Trip Completed” and (ii) no valid complaint, dispute or chargeback has been filed within the applicable review period.
      3. The Company does not itself collect, process, or store Users’ payment card data. All payment processing is performed by PCI DSS / PSD2 compliant providers.
      4. Carrier Offers must include the full and final price with no hidden or off-platform surcharges. Off-platform payments are strictly prohibited.
      5. If additional services are required (for example, extra waiting time beyond the included free waiting window, or materially extended route/time), any supplemental charges must: – be consistent with the Carrier’s Offer and applicable tariff, – be clearly communicated in the Platform chat, and – be explicitly confirmed by the User in that chat. Only then may such additional amounts be charged. Final chargeable amounts are determined after service delivery, and may be captured by the Platform as part of the same transaction.
      6. The User acknowledges and agrees that: — payments and any approved extras may be processed in any currency supported by the payment provider or card issuer; currency conversion is subject to provider / bank exchange rates and fees; — where payment system limitations apply, processing may occur in an alternative available currency, including fees and commissions; — approved extras under clause 6.2.2.4 may be captured by the Company within 5 (five) business days after the trip, provided that the User’s consent is documented in the Platform chat.
      7. Unless otherwise required by law: — there is no cap on the price of a single Order; — all payments by the User must be made in full, without set-off, deduction or withholding, except where such withholding is legally mandatory; if mandatory withholding applies, the User must gross-up the payment so that the Company (as Limited Payment Collection Agent) receives the full agreed amount; — all taxes, duties, local passenger charges or tourism levies applicable to the User are borne by the User. After successful payment: — the User receives booking confirmation, — the Carrier receives a booking notice inside the Platform, — and the funds enter the delayed payout process described above. The Company does not charge the User any separate Platform fee unless this is expressly required by law (for example, taxes or statutory surcharges). The Carrier is solely responsible for paying the Platform’s commission under the License Agreement. As a Limited Payment Collection Agent, the Platform: — collects payment from the User on behalf of the Carrier; — applies a delayed payout schedule, meaning payout to the Carrier does not start earlier than 24 hours after “Trip Completed” and only if no dispute or chargeback has been raised. Under no circumstances does the Company charge the User a service fee on top of the agreed trip price. All Platform fees are paid by the Carrier in accordance with the License Agreement.
   3. Cancellations, changes, refunds.
      1. General. The User may cancel a booked transfer at any time by written notice to support@togotransfer.com. If the Carrier cancels, the User may accept another Carrier's offer or cancel with a full refund.
      2. Free cancellation. If cancelled no later than 24 hours before scheduled pickup, the User is refunded 100%. Refunds are sent to the same payment instrument or to the User's internal balance within up to 10 business days after approval, minus any non-refundable bank/payment-system fees (if applicable).
      3. Late cancellation. If cancellation is less than 24 hours before pickup, no refund is made. This qualifies as Late Cancel and 100% of the Order price is retained.
      4. Passenger no-show. If the Passenger fails to appear within free waiting: urgent trips: 15 minutes; city trips: 30 minutes; rail/bus stations: 45 minutes from actual arrival; airport/port: 90 minutes from actual arrival; the transfer is charged in full (100%) and no refund is made.
      5. Carrier no-show. If the Carrier fails to appear within the free waiting time, the User is refunded 100%. To confirm Carrier no-show, the User must provide evidence (geotags, photos/videos, screenshots, receipts) within 3 hours from the scheduled start time. Evidence must be retained for at least 3 months.
      6. Material changes. Changes to key booking parameters (pickup time, route, vehicle class, passenger count, etc.) are treated as a User-initiated cancellation. Refunds then follow Late cancellation rules.
      7. Booking changes. Any changes are allowed only by mutual consent via the Platform's secure chat and before the trip begins.
      8. Special cases. In case of illness, accident, natural disaster or other valid circumstances, the User's cancellation/refund request is reviewed individually. Submit a request with supporting documents to support@togotransfer.com.
      9. Refund timing. Refunds are processed within up to 10 business days after approval; the actual time depends on the bank/payment provider.
      10. Claims (SLA). Initial support response within 5 business days; Final decision within 15 business days after receipt of all required data.
   4. No-show by Carrier (additional). On Carrier no-show, the User must promptly notify the Operator and document evidence (photos, videos, screenshots, receipts, geolocation). Provide evidence within 3 hours from the scheduled start time (considering free waiting) and retain for at least 3 months. Accepted evidence includes: geotagged photos with timestamps and meeting-point/arrival board; videos; chat/call/location screenshots; receipts confirming presence at the meeting point. In case of Carrier no-show, the fare is refunded in full.
   5. Chargebacks. Upon a chargeback, the Company may withhold the disputed amount and related costs, extend the hold until investigation ends, and recover the chargeback amount and fees from the Carrier (including against future payouts).
   6. Country specifics. The Platform complies with local laws; the User must select services in accordance with the law of the place of service. Some countries may have currency, language, age or additional requirements. Mandatory local consumer protections apply where relevant (GDPR, CCPA, PDPL, PIPEDA, LGPD, etc.).
   7. Non-discrimination. Users must not set discriminatory requirements (gender, race, nationality, orientation, etc.). Violations may result in refusal of service, blocking, and possible reporting to authorities.
   8. Accessibility and protection of vulnerable groups. ToGoTransfer is inclusive and aligned with accessibility standards (WCAG 2.1+). Users can search for vehicles with ramps, lifts, securements, assistance, service-animal support, etc. 24/7 support with priority handling of accessibility issues: help@togotransfer.com. In case of accessibility refusal — investigation, compensation, blocking of violators, and reporting as required. Anonymous feedback on inclusivity is welcome.

VII. Ratings, Reviews and Scores

1. After a trip, the User may leave a review and rating for the Carrier (within 1 month).
2. Ratings reflect four criteria: service, communication, driving, and vehicle.
3. Cancellation, lateness, complaints, or failure to perform attributable to the Carrier should be marked as "did not arrive" within 30 minutes after free waiting ends and may negatively affect the Carrier's rating. Low rating may result in higher commission or account blocking.

VIII. Special Transportation Rules

1. Children. Transfer services are available only to those of legal age in the country of service (typically 18). Minors may travel only with adults or with written consent from parents/guardians. Child seats and special conditions must be specified in the Order. If legally required child seats are missing (by law or order), the Carrier may refuse; cancellation/retention rules apply.
2. Animals. Transporting animals (cats, dogs, service animals) is allowed only in appropriate carriers and with prior agreement with the Carrier. The User must indicate the animal type/breed, carrier dimensions, and other conditions. Service animals for persons with disabilities are accepted free of charge unless otherwise required by local law. The User must follow all animal transport rules (carrier, leash, veterinary documents where required).

IX. Final Provisions

1. Assignment. The Company may assign its rights and obligations under this Agreement without the User's consent. The User may not assign rights without the Company's written consent.
2. Term and termination. This Agreement is effective upon registration and remains in force until terminated. The Company may terminate unilaterally for breaches, legal requirements, or commercial reasons. The Company may notify via e-mail or the Platform interface.
3. No set-off. The User waives the right of set-off or counterclaims against the Company unless required by law.
4. Governing law: UAE.
5. Dispute resolution: DIAC (UAE), language English. For consumer disputes of EU/UK residents, mandatory consumer protection rules prevail.
6. Rights of third parties. No third party has the right to enforce this Agreement.
7. Notices. Notices may be sent via the website, app or e-mail; such notices are deemed received.
8. No waiver. Failure by the Company to exercise any right shall not be deemed a waiver.
9. Cumulative rights. Rights hereunder are in addition to rights granted by law.
10. Relationship of the parties. This Agreement does not create an agency, fiduciary, partnership or employment relationship.
11. Severability. If any provision is invalid, the remainder remains effective.
12. Language. This Agreement is drawn up in English. In the event of discrepancy with translations, the English version published on the site prevails.
13. Restricted Territories. Use of the Service is prohibited in jurisdictions under sanctions or other restrictions under UAE, EU, UK, US law and our payment providers' policies. The list is updated and may change without notice.
14. Privacy and data protection. The Service complies with GDPR (EU), PDPL (UAE), CCPA (US), LGPD (Brazil), PIPEDA (Canada), and other applicable standards. Data collected/processed: name, contacts, photo, order details, payment data (not stored by us), technical parameters, location (with consent), special needs (by agreement). User rights: access, rectification, deletion; opt-out of marketing; profile privacy; portability. Data are protected via SSL/TLS; servers meet ISO 27001. Disclosure to third parties only to perform the order or where required by law.
15. Miscellaneous. This Agreement and referenced policies constitute the entire agreement between the User and the Company. If any provision is invalid, others remain in force. The Company may assign rights/obligations without the User's consent; the User requires the Company's written consent. Notices are deemed properly delivered if sent to the registration e-mail or posted on the Platform.

Appendix A. Free Waiting

• Urgent trips — 15 minutes
• City — 30 minutes
• Rail/bus stations — 45 minutes from actual arrival
• Airport/port — 90 minutes from actual arrival