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Report a violation

Report a violation

When should you report violations?

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Violation of quality standards or booking terms (service not provided, the wrong car, options not followed)

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Rude or offensive behavior by the driver or passenger

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Violations of traffic rules, safety, or refusal to help

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Fraud, attempting to pay outside the platform, document forgery

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Unauthorized access to your account, suspected hacking

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Discrimination or any other improper conduct

How to report a violation?

1

In the app or on the website

  • Open the order or profile where the issue occurred.

  • Click "Support

2

Describe the situation

  • SELECT "REPORT A VIOLATION

  • Briefly describe what happened.

  • Please provide the date, time, order number, or participant's name.

  • Attach files/photos if necessary.

3

Submit the request

  • We will process the request as soon as possible and contact you to clarify details.

  • All violation reports are handled on a priority basis.
  • We may temporarily restrict the violator's access to the service until the circumstances are clarified.
  • In cases of serious violations, the profile may be blocked and information may be forwarded to the appropriate authorities.
  • You will be informed about the progress of the review via email or in your account.
ToGoTransfer.com – your safety and comfort always come first. Thank you for helping improve the service!
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