Passenger Support

Welcome to the Passenger Help Center! Here you will find detailed answers to any questions about booking, payment, cancellation, refunds, choosing transport, as well as about safety and additional options.Didn't find the information you need? — Contact us, we're available 24/7!

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Support sections

How to book a trip?Step-by-step instructions:

Go to the ToGoTransfer website or app.

Enter the departure and destination cities, select the date and time of the trip (or choose hourly rental with a driver).

Choose the number of passengers, luggage, car class (economy, business, VIP, etc.).

If needed, select the options: child seat, WiFi, water, meet with a name placard, accessibility equipment, and more.

Familiarize yourself with offers from drivers: you will see the price, details, rating, reviews, make and model of the car.

Choose the best offer and proceed to payment.

Pay for the ride online using a method convenient for you.

After payment, you will receive a confirmation by email and in your account. The driver's contact will be available 24 hours before the trip.

Tips

The earlier you book, the more transport options you'll have and the better the price.

For a group or large luggage, choose a minivan, bus, or SUV.

If you have any special requests, please write them in the comments section of the booking.

Frequently Asked QuestionsToGoTransfer.com — more than just a low-cost transfer marketplace. It is freedom of choice, honest relationships, transparent rules, and your confidence anywhere in the world!

Can I bring a pet with me?

Yes, indicate this in the comments/requests field during booking and select the appropriate vehicle.

Can I pay for a trip for another person?

Yes, the main thing is to correctly provide the passenger's contact details. Payment can be made by card or any available method.

What should I do if the flight number or address changes?

Details can be changed in the 'Requests' section. If changes are substantial, you may need to create a new request and delete the previous one.

How to book a transfer for a group or with a tour?

Yes, indicate this in the comments/preferences field during booking and choose the appropriate vehicle (minivan, bus).

Contact and 24/7 support

Online chat

24/7 in the app and on the website

Email

support@togotransfer.com

Feedback form in the Support Service sectionDescribe your situation, attach files, screenshots, trip details.Emergency support in the Support Service sectionIf you are stuck or an emergency has arisen — write “URGENT” in the subject line of your inquiry, we will help on a priority basis.

ToGoTransfer.com — your trusted partner for any trips!